Shipping Terms

Shipping Basics

  • We ship daily Monday - Friday from our Oklahoma facility
  • Same day shipment cutoff time is 3:30pm central time
  • Domestic shipping is a $10.00 flat rate fee - non refundable 
  • Most domestic shipments fall within a 2-5 business day delivery window
  • ALL orders from our website will have a tracking number and will automatically be emailed to you when your order is fulfilled
  • International shipment delivery times vary, and depend on what type of method you choose at checkout
  • Duties, taxes, and fees associated with international shipments are not included in the cost of the product.  These fees will be the responsibility of the buyer.  12volt.Solutions does not pay or agree to pay any fees associated with international shipments 

  

Please Don't Get Mad At Us

We all get excited about new purchases, and who wouldn't be super excited about adding a remote start kit to their vehicle? 

Please understand that once your package is picked up from our facility, we have no control over your shipment.  If your delivery time exceeds the 2-5 business day estimated delivery window, that is not related to 12volt.Solutions business practices.  We do everything we can to ensure you receive your order within the estimated delivery time, but sometimes there are delays outside of our control. 

We greatly appreciate your support and understanding with all things shipping related.  If for some reason, you do have an issue, please contact us and we will work to get the issue resolved as soon as possible.

 

! ! ! WARNING ! ! !

DO NOT REFUSE A PACKAGE THAT IS BEING DELIVERED!   There is no way to track the package on the way back to us when it is refused and tagged "return to sender".  If the package is lost and there is no way to track it, you become angry with us when we are eagerly awaiting for the package to arrive that you purchased and refused.  WE ARE NOT RESPONSIBLE FOR LOST REFUSAL PACKAGES.  No refunds will be issued until the package has been returned to us.                                                                         All returned shipments must have a tracking number.

 

Domestic Shipments

 

  • Shipping is a flat rate fee of $10.00 regardless of the order size
  • Shipping fee is non-refundable
  • Estimated delivery time is 2-5 business days
  • If for some reason your package gets "returned to sender" you will be responsible for the cost of shipping the package back to you

  


Canada Shipments

During checkout, you have the option to select USPS First Class International or USPS Priority Express International.  The time frame is difficult to determine due to custom restrictions.  If a package gets held up at the customs facility, there is nothing we can do about it, unfortunately .  This is 100% out of our control and we advise you to contact your local post master if your package gets "stuck" in transit to Canada.

International shipments may have duties, taxes, and/or other fees associated with them.   12volt.Solutions does not pay or agree to pay any fees associated with international shipments.  These fees are the the buyers responsibility. 

We have no way to estimate the cost of fees, and we urge you to do your research prior to completing your purchase. 

 

Other International Shipments

  • We use DHL Express for all of our international shipment out side of Canada
  • Most international shipments fall within a 5-10 business day delivery window
  • Shipping cost varies on Country/Location

International shipments may have duties, taxes, and/or other fees associated with them.   12volt.Solutions does not pay or agree to pay any fees associated with international shipments.  These fees are the the buyers responsibility. 

We have no way to estimate the cost of fees, and we urge you to do your research prior to completing your purchase. 

 

Lost Packages

If for some reason you believe that your package becomes lost please let us know immediately.  We require 72 hours to conduct an in house investigation.  If you are concerned about theft, please use a shipping address to a business or other safe place.  We are not responsible for stolen or mis-delivered packages. 

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