We offer a 30 day return policy from the date of purchase
Eligible returns received within the policy period can be fully refunded if the refund meets the criteria
Returns received outside of the policy period can be exchanged for another product of equal value or applied as store credit
Original shipping charges are non refundable
Returns may be subject to a 15% restocking fee
Returns must be complete, in the condition you received them, and in the original packaging
Products that have been damaged, modified, or tampered with are not eligible for a refund unless directed to do so by our Technical Support Team
No returns will be accepted without a return authorization number
All returns/exchanges must have prior authorization from a 12Volt.Solutions representative.
No returns/exchanges will be processed without the request form.
Returns must be sent back with a tracking number. We are not responsible for lost shipments.
When inquiring about the delivery of a return/exchange, please have your tracking number present.